Privacy Policy

Last Updated: February 20, 2025

This Privacy Policy outlines our policies on collecting, using, and safeguarding your information when you use the My Doctorss platform, encompassing both the app and website. Our commitment is to protect your data, ensuring it remains private, secure, and exclusively accessible to authorized individuals within My Doctorss.

By using My Doctorss, you consent to the terms outlined in this Privacy Policy.

Interpretation and Definitions

Interpretation

Certain words have specific meanings in this document, indicated by capitalized letters. These definitions apply universally across singular and plural uses.

Definitions

• Account: A unique account was created for you to access our services.
• Application: Refers to My Doctorss, the software program provided by us.
• Company: Refers to My Doctorss, also known as "we," "us," or "our."
• Device: Any digital device, such as a computer, smartphone, or tablet, that accesses our Service.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data: Information that can identify an individual.
• Service: Refers to both the My Doctorss app and website.
• Website: The My Doctorss website, accessible at https://mydoctorss.com.
• You: The individual accessing or using the Service.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Usage Data refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself (for example, the duration of a page visit).

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

To provide our services, we may request certain information from you, including but not limited to:

• Contact Information: Email address, first and last name, phone number
• Location Information: To assist with finding nearby doctors, if location services are enabled
• Medical Information: Details related to your healthcare needs or appointments, only as required to connect you with the appropriate healthcare providers.

Usage Data

Usage Data is automatically collected as you interact with our service. This may include:

• Device information, including IP address, browser type, device type, and other diagnostic data
• Session information, such as pages visited, duration on each page, and actions taken

Location Data

With your permission, we may collect and use location data from your device to help you find healthcare providers near you.

Information Collected while Using the Application

When using our application, we collect certain information to improve your experience and ensure the app functions as intended. Here’s a breakdown of the types of information collected and the technologies used:

• Cookies or Browser Cookies: Small files that your browser saves on your device. They help store preferences and understand how you interact with the app so we can enhance your user experience.
• Necessary / Essential Cookies: These cookies are critical for the app's basic functionality. They allow you to navigate and use essential features.
• Cookies Policy / Notice Acceptance Cookies: These cookies track your acceptance of our cookie policy so we can avoid showing the cookie notice repeatedly.
• Functionality Cookies: These help remember your preferences (e.g., language or region) to make your experience more personalized.

Tracking Technologies and Cookies

We use various tracking technologies to improve your user experience and gather data on how our application is used. Here’s a breakdown of the types we use:

• Cookies or Browser Cookies: These are small text files stored on your device that help remember preferences and track your app usage. You can control or disable cookies in your browser settings, though this may impact some functionalities of the app.
• Necessary/Essential Cookies: These are vital for our application to function correctly. They enable you to log in, navigate, and use essential features.
• Cookies Policy / Notice Acceptance Cookies: These cookies record your consent to our cookie policy so that you’re not repeatedly asked for consent.
• Functionality Cookies: These cookies remember your preferences, such as language and region, to personalize your experience.

Use of Your Personal Data

We use Personal Data for the following purposes:

1. To Provide and Improve Our Services: Including account management, enabling doctor-patient connections, and ensuring service functionality.
2. To Manage Appointments and Communication: We may use your data to help schedule appointments, send reminders, or provide updates.
3. To Enhance User Experience: Tailoring features to meet user needs and preferences.
4. To Communicate with You: Email notifications, alerts, or other messages about changes to our services, updates, or important security information.
5. To Maintain Data Security and Privacy: We implement advanced security measures to ensure your data remains safe, confidential, and accessible only to authorized personnel.

Retention of Your Personal Data

We retain your personal data only for as long as needed to fulfill the purposes outlined in this privacy policy:

• Duration of Retention: We keep personal data only as long as necessary to fulfill the purpose it was collected for or to meet legal and regulatory obligations.
• Criteria for Retention: The specific retention period depends on the type of data, purpose of collection, and legal requirements. For example, transaction data may be retained for tax or audit purposes.
• User Rights to Data: You can request to have your data deleted or corrected. We will comply with your request where legally required or allowed.

Delete Your Personal Data

You have the right to request that your data be deleted.

Requesting Deletion: You can request deletion by contacting our support team. We’ll process your request in compliance with applicable laws.

• Exceptions to Deletion: In certain cases, we may need to retain some information for legal or administrative purposes, such as to comply with tax regulations or in case of disputes.
• Confirmation of Deletion: Once the data is deleted, you will receive confirmation, and any backup copies will be removed within a specified timeframe.

Disclosure of Your Personal Data

We may need to disclose your personal data in specific situations. Here’s when and why this might happen:

• Business Transactions: If we’re involved in a merger, acquisition, or sale of assets, your data might be transferred to the acquiring company, who will then protect it according to this policy.
• Law Enforcement: We may disclose your information if required by law or in response to valid legal requests, like subpoenas or court orders.
• Other Legal Requirements: We might also disclose your information to protect our rights, ensure user safety, or prevent potential fraud.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Payment Policy

1. Doctors

Doctors on the My Doctorss platform have the following guidelines related to payment and appointment status updates:

• Completion Requirement: For the payment to be fully processed, the doctor must complete the appointment or patient visit. This ensures that payment is only made for fulfilled services.
• Wallet Credit Timeline: When a patient books an appointment, the payment amount will be reflected in the doctor’s wallet within 24 hours after the appointment is completed. The doctor can then withdraw the credited amount as per the platform’s withdrawal options.
• Appointment Expiration and Status Update: All appointments must be updated by the doctor by the end of the scheduled day. If the appointment is not completed, it will automatically expire, and no payment will be credited to the doctor’s wallet. Therefore, the doctor should make sure to update the appointment status (completed or not completed) to ensure proper payment handling.
• Platform Service Fees: My Doctorss may deduct a small platform fee from the doctor’s wallet per completed appointment. The fee structure, if applicable, will be detailed in the doctor’s account settings.

2. Patients

Patients booking appointments through My Doctorss should be aware of the following payment and refund policies:

• Doctor Cancellations: If the doctor cancels an appointment, the full booking amount will be credited back to the patient’s wallet. The actual booking amount can be withdrawn at any time, but any service or processing fees (if any) credited back are not withdrawable and can only be applied to future bookings.
• Patient-Initiated Cancellations: If a patient cancels an appointment, no refund will be given, and the booking amount will not be credited back to the patient’s wallet. Patients are encouraged to ensure their availability before confirming appointments.
• Using Wallet Credits: The actual refundable amount in the patient’s wallet can be either withdrawn or applied to future bookings. Non-refundable credits (e.g., booking fees returned after doctor cancellations) are reserved strictly for future appointment bookings.
• Partial Refunds in Exceptional Cases: If an appointment cannot be completed due to unforeseen technical issues on My Doctorss’s side (e.g., platform downtime), a partial refund may be issued to the patient’s wallet for use on future bookings.

Children's Privacy

Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information

Contact Us

If you have questions or concerns about this Privacy Policy or your data, please reach out through the contact options available on the My Doctorss app or website.

Note: By using My Doctorss, you confirm that you understand and agree to this Privacy Policy and that your data will be handled following the standards we have committed to.